Having trouble switching your monitor’s refresh rate from 60Hz to 144Hz? This article provides troubleshooting steps to help you resolve the issue and enjoy the higher refresh rate on your display. Explore solutions such as checking monitor settings, verifying cable connections, updating GPU drivers, and more. Don’t settle for 60Hz when you originally aimed for 144Hz—follow these steps to troubleshoot and resolve the problem.
It seems like you’re facing an issue with your monitor’s refresh rate not being able to switch from 60Hz to 144Hz. This can be frustrating, but there are a few steps you can try to troubleshoot and resolve the problem:
- Check the monitor settings: Ensure that your monitor’s settings are properly configured to support a 144Hz refresh rate. Navigate through the monitor’s on-screen display (OSD) menu and verify that the refresh rate is set to 144Hz.
- Verify the cable and connection: Since you’re using a DisplayPort cable, make sure that the cable is securely connected to both your GPU and monitor. Try using a different DisplayPort cable if possible to rule out any cable-related issues.
- Test with a different display or GPU: If you have access to another monitor or GPU, try connecting your GPU to a different display or connect a different GPU to your current monitor. This will help determine if the issue lies with the monitor or the GPU.
- Update GPU drivers: Even though you mentioned updating your GPU drivers, it’s worth double-checking that you have the latest drivers installed. Visit the Nvidia website and download the latest drivers for your RTX 2080 Super. Perform a clean installation of the drivers to ensure that any potential software conflicts are resolved.
- Try a different port: If your GPU has multiple DisplayPort outputs, try connecting your monitor to a different port on the GPU. This can help determine if the problem is specific to a particular port.
- Test on another computer: If possible, try connecting your monitor to a different computer and see if you can achieve the desired 144Hz refresh rate. If it works on another computer, it may indicate a compatibility issue or a problem with your current setup.
- Contact customer support: If none of the above steps resolve the issue, it’s recommended to reach out to the customer support of both BenQ (monitor manufacturer) and Nvidia (GPU manufacturer). They may have specific troubleshooting steps or be able to provide further assistance or potential solutions.
Remember to provide them with all the relevant information, including your monitor model, GPU model, and steps you have already taken to troubleshoot the issue.
Hopefully, one of these steps will help you resolve the problem and restore the 144Hz refresh rate on your monitor.