Your PC Can’t Recognize the Printer – Here’s What to Do!
You’ve got your PC and printer both connected to the Wi-Fi network, but for some reason, they just can’t seem to communicate with each other. Don’t worry; we’ve got you covered on how to deal with this printer mystery.
First things first, ensure that your printer and PC are indeed connected to the same network and are powered on. Sometimes, dual-band Wi-Fi routers provide two networks – one on the 2.4GHz band and the other on the 5GHz band. While most devices can still detect each other on different bands, it’s better to connect them to the same band just to be sure.
If you’ve confirmed that both devices are on the same network, it’s time to delve into your Windows settings. Simply type ‘printer’ into the Windows search bar and open the “Printers & Scanners” menu that pops up. If your printer isn’t listed on that screen, click on ‘Add a printer or scanner’ and try to find it that way.
Should your printer be listed but shows a gray ‘offline’ label beneath it, we need to investigate further. Click on the printer and select “Manage.” If it’s your primary printer, click the “Set As Default” button – this simple action might trigger Windows to rediscover the printer, making them the best of friends from then on.
If the issue persists, click on the “Run The Troubleshooter” link on that page. Windows will conduct a series of network tests to attempt to connect to your elusive paper-spewing companion.
If there’s still no success, go back one screen, click on the printer again, and choose “Remove Device.” This will uninstall the printer entirely. Afterward, reboot your computer and try adding the printer anew.
For Mac users, accessing printer settings is slightly different. Click on the Apple icon in the top-left corner of the screen, select “System Preferences,” and then choose “Printers & Scanners.” If your printer isn’t already listed on the left, click the “+” button under the list to add it. You can also change the default printer from this screen if you have multiple printers installed on your Mac.
To sum it up, here’s what you can do to resolve the issue:
- Ensure the printer and computer are on the same wireless band.
- Set the printer as the default printer in Windows/Mac.
- Run the printer troubleshooter.
More Tips for Computer-Printer Connectivity