Here are a few steps you can try to resolve the problem “Netflix and device both freeze”:
- Restart the device: Unplug your device from the power source, wait for 30 seconds and then plug it back in.
- Check your internet connection: Make sure your device is connected to a stable and fast internet connection. You can check the speed and stability of your connection using an online speed test tool.
- Clear the cache and data of the Netflix app: Go to the settings on your device, select “Apps” or “Application Manager,” find Netflix, and then select “Clear cache” and “Clear data.”
- Update the Netflix app: Make sure the Netflix app is up to date. You can check for updates in the app store on your device.
- Update the firmware of your device: Check if there’s an update available for your device’s firmware.
- Refresh the device memory
Refresh the device memory – How?
Refreshing the memory on your device can help resolve issues with the Netflix app. Here are the steps to refresh the memory on some common devices:
Smart TVs:
Disconnect the power cord from the back of the TV or from the wall outlet.
Wait for 30 seconds and then reconnect the power cord.
Turn on the TV and try Netflix again.
Streaming media players (e.g. Roku, Amazon Fire TV):
Unplug the power cord from the back of the player or from the wall outlet.
Wait for 30 seconds and then reconnect the power cord.
Turn on the player and try Netflix again.
Game consoles (e.g. Xbox, PlayStation):
Power off the console.
Unplug the power cord from the back of the console or from the wall outlet.
Wait for 30 seconds and then reconnect the power cord.
Power on the console and try Netflix again.
Clear the cache and data of the Netflix app – How?
Here are the steps to clear the cache and data of the Netflix app on some common devices:
- Android devices:
- Go to the “Settings” app on your device.
- Tap on “Apps” or “Application Manager.”
- Scroll down to find the “Netflix” app.
- Tap on the “Netflix” app.
- Tap on “Storage.”
- Tap on “Clear Cache” and then “Clear Data.”
- iOS devices:
- Go to the “Settings” app on your device.
- Tap on “General.”
- Tap on “iPhone Storage” (for iPhone) or “iPad Storage” (for iPad).
- Scroll down to find the “Netflix” app.
- Tap on the “Netflix” app.
- Tap on “Delete App” and then confirm.
- Reinstall the Netflix app from the App Store.
- Amazon Fire TV:
- Go to the “Settings” menu on your Fire TV device.
- Select “Applications.”
- Select “Manage Installed Applications.”
- Select the “Netflix” app.
- Select “Force Stop” and then “Clear Cache” and “Clear Data.”
Note: Clearing the cache and data of an app will erase any settings or preferences you have saved in the app, so you may need to log back in and set your preferences again.
If none of these steps resolve the issue, try uninstalling and reinstalling the Netflix app, or reach out to the device manufacturer for further assistance.
If Netflix failed to load or freezes?
If Netflix is failing to load or freezes, you can try the following steps to resolve the issue:
- Restart the device: Unplug your device from the power source, wait for 30 seconds, and then plug it back in.
- Check your internet connection: Make sure your device is connected to a stable and fast internet connection. You can check the speed and stability of your connection using an online speed test tool.
- Clear the cache and data of the Netflix app: Go to the settings on your device, select “Apps” or “Application Manager,” find Netflix, and then select “Clear cache” and “Clear data.”
- Update the Netflix app: Make sure the Netflix app is up to date. You can check for updates in the app store on your device.
- Try another show or movie: If a particular show or movie is causing the issue, try watching another title to see if the problem persists.
- Restart the router: If you are using a wireless connection, restarting your router can help resolve any connectivity issues.
- Delete and reinstall the Netflix app: If none of the above steps work, try uninstalling and reinstalling the Netflix app.
If the issue persists after trying these steps, reach out to your device manufacturer or Internet Service Provider for further assistance.
