How to fix: Netflix – Black screen with no sound on Smart TVs or PC

On May 20, 2023

If you’re experiencing a black screen with no sound while trying to stream Netflix on your Smart TV or PC, you can try the following troubleshooting steps:

Check your internet connection: Ensure that your Smart TV or PC is connected to the internet and that your connection is stable. You can test your internet connection by accessing other websites or streaming services to see if they work properly. If your internet connection is weak or unstable, it can affect the streaming quality of Netflix.
Netflix – photo: Pixabay ⇑
Restart your devices: Begin by restarting both your Smart TV and your internet router. Turn off your TV and unplug it from the power source. Also, turn off your router and unplug it. Wait for about 30 seconds, then plug in your router and turn it on. Finally, plug in your TV and turn it on. Launch Netflix again and see if the issue is resolved.
Update the Netflix app: Ensure that you have the latest version of the Netflix app installed on your Smart TV or PC. Outdated versions of the app can sometimes cause playback issues. Visit the app store or the official website for your device and check for any available updates for the Netflix app. If an update is available, install it and try streaming Netflix again.
Clear Netflix app data or cache: If you’re using a Smart TV, try clearing the app data or cache for the Netflix app. Go to the settings or apps section on your TV, find the Netflix app, and look for the option to clear data or cache. This process may vary depending on the TV’s manufacturer and model. After clearing the data or cache, relaunch Netflix and check if the issue is resolved.
Check HDMI or display cable connections: If you’re using an HDMI cable to connect your Smart TV or PC to another device, such as a receiver or soundbar, ensure that the cable is securely connected to both devices. Try disconnecting and reconnecting the HDMI cable to make sure it is properly seated. Additionally, try using a different HDMI cable to rule out any cable-related issues.
Adjust display settings: On your Smart TV or PC, adjust the display settings to ensure they are compatible with the TV’s or monitor’s capabilities. For PCs, right-click on the desktop, select “Display settings,” and verify that the resolution and refresh rate are correctly set. On Smart TVs, access the display or picture settings and make any necessary adjustments.
Update graphics drivers: If you’re using a PC, outdated or incompatible graphics drivers can cause display and audio issues. Visit the website of your graphics card manufacturer (e.g., NVIDIA, AMD, Intel) and download the latest drivers for your specific model. Install the drivers and restart your PC before trying to stream Netflix again.
Disable VPN or proxy: If you’re using a VPN or proxy service on your PC or Smart TV, disable it and try streaming Netflix without it. Some VPNs or proxies can interfere with the streaming service and cause playback issues.
Contact Netflix support: If the issue persists after trying the above steps, it’s best to reach out to Netflix support directly. They have access to specific account and technical information and can provide further assistance in troubleshooting the issue.

When contacting Netflix support, provide them with the details of the issue, including the specific error message, device information, and any troubleshooting steps you have already taken. This will help them in their investigation and provide you with more targeted support.

By following these steps, you should be able to address the black screen with no sound issue and resume streaming Netflix on your Smart TV or PC.

How to fix: Netflix and device both freeze?

When both Netflix and your device freeze simultaneously, it can be a challenging issue to troubleshoot. However, you can try the following steps to resolve the problem:

Restart your device: Begin by restarting your device. If it’s a Smart TV, unplug it from the power source and wait for about 30 seconds before plugging it back in. If it’s a streaming device, game console, or computer, power it off completely and then turn it on again. Restarting can help clear any temporary glitches that may be causing the freeze.
Check your internet connection: Ensure that your device is connected to a stable internet connection. If possible, try connecting to a different network or restarting your router. A weak or unstable internet connection can cause freezing issues with Netflix.
Update Netflix app or firmware: Make sure that both your Netflix app and your device’s firmware are up to date. Outdated software can sometimes lead to compatibility issues. Visit the app store or the manufacturer’s website to check for any available updates and install them if necessary.
Clear app cache or data: If you’re using a mobile device or a Smart TV, try clearing the cache or data of the Netflix app. This can help resolve any corrupted data that might be causing the freeze. Refer to the device’s settings or app management section to find the option for clearing cache or data.
Check for device overheating: Overheating can cause both Netflix and your device to freeze. Ensure that your device is not overheating by keeping it in a well-ventilated area. If necessary, clean any dust from vents or use external cooling solutions.
Uninstall and reinstall the Netflix app: If the freeze persists, try uninstalling the Netflix app from your device and then reinstalling it. This can help eliminate any app-related issues or corrupted files. Visit the app store or the manufacturer’s website to download the latest version of the Netflix app.
Try a different device: If possible, try streaming Netflix on a different device to determine if the freezing issue is specific to your current device. If Netflix works fine on another device, it suggests a device-specific problem that may require further troubleshooting or repair.
Contact device or Netflix support: If none of the above steps resolve the freeze issue, it’s best to reach out to the technical support of your device manufacturer or Netflix support. They can provide specific guidance based on your device and account details and help resolve the problem.

When contacting support, provide them with the details of the issue, including the device model, operating system version, and any error messages you may have encountered. This information will assist them in diagnosing the problem more effectively.

By following these steps and seeking appropriate support, you should be able to resolve the freezing issue with Netflix and your device.