Cloud Telephony offers a wide range of benefits and is able to offer and meet the different needs and needs required by all companies, sectors and environments.
Each company must ensure the continuity of services; The idle time of any service is very expensive for any size organization.
A hosted telephony platform offers service continuity “as standard “, allowing all users of the company to make and receive calls from anywhere, regardless of location. This is done by giving each user four different ways to make and receive calls to the office.
Physical desk Phone
Soft Phone (on computer/laptop)
Mobile application via 3g/4g, WiFi (or potentially even cell phone dependent on the chosen hosted provider)
This flexibility not only protects a business from any connectivity failures, but also, in the event that employees cannot reach the office, i.e. a snow day, the staff can still make and receive corporate calls from home, while presenting the Office number. All key features such as notification and call registration are still in place. If employees are part of any group of rings or routing of calls, they will continue to receive incoming calls that provide the same service to customers, regardless of where you ubicen.
Because the phone numbers of your company are housed in the cloud and have no links to physical locations, they are completely flexible. If you move the position, your number only moves with you; No risk of ever losing those important numbers.
Better control and efficiency
Traditional on-site solutions were not easy to use or manage, which means that companies depended on raising support tickets, even for the simplest changes. While a quality-hosted solution will have an easy-to-use interface, with a consistent look across multiple devices, manageable from any device that connects to the Internet, notebooks, tablets, or smartphones.
Users can have full control over their extension-level call forwarding, but system administrators are also enabled to make changes to key features such as auto attendant, ring groups, and where numbers point.
In addition the system must be fully supported (no additional costs) by the seller, giving you the option, if you prefer someone else to start adding, move and change.
Being able to make these changes ‘ on the fly ‘ without long periods of time, and simply being able to easily change call routing or reset passwords quickly, means that the Hosted PBX right is much more efficient.
The best thing about having your communication platform ‘ in the cloud ‘ and provided ‘ as a service ‘ is that it will never become obsolete, or it will be delayed with the latest technological innovations. With the traditional way of buying a PBX, you will inevitably find that soon you have a system that is no longer updated.
With a quality hosted solution, you have peace of mind to be sure to be future-proof, and you will always have a cutting-edge solution, with ongoing development and the latest technological discoveries. When new features are developed, they will be added to the system as part of the service.
Rich feature as standard
In a standard way, a hosted communication offer will be full of functionality within the vendor’s standard license. This model is not an upgrade path & additional licensing; If a function has been developed as part of the product roadmap, it will simply be added to your PBX as standard.
The Enterprise communications platform as a chosen service must have a full UC suite, video, presence, messaging and the ability to make and receive calls across multiple devices.
Some providers will also be able to provide services via cellular or PSTN telephony.
Scalable and adaptable
When you buy any solution, it was historically imperative to consider what the business requirements would be in one, two or five years to come. This is to ensure that the investment is based on a versatile and scalable technology, to meet the challenge of current and future goals. They can often be difficult to predict, with very difficult decisions and perhaps require more investment than is needed to try to anticipate the unknown. The concern of this would inevitably be, to realize that the investment you have made is redundant and is no longer suitable for the purpose.
With cloud technology, you don’t need to invest today for tomorrow. The solution that you buy today, whether you are a single trader or a company’s global company, will use the same platform. Modern systems are easily scalable to meet any growth you may anticipate, whether planned or unplanned, simply by adding users, groups of rings, and auto attendants, such as and when you join; Software-based means that there are no limits.
Physical ISDN/PSTN lines or having capacity with your physical PBX, no longer determine the number of concurrent users and calls you may have, concurrent calls are now limited by the bandwidth available to you.
With the main providers hosted, you need to be able to choose the bandwidth requirement individually for each user, from 30kbps or 90KPBS for HD quality, for each call. This allows you to have different dependencies on different sites and for home or remote workers. For Full HD quality, you will only need 1MB assigned to voice for 10 simultaneous calls.
Flexible work Policy
These two terms are now common in modern enterprises. BYOD is allowing staff to use their own devices for work, including laptops, tablets or phones.
Flexible work is a work arrangement, which gives a degree of flexibility on how long, where, when and at what time employees work.
A hosted communication platform can help with these criteria. Having all your systems and phone numbers safely in the cloud, makes delivering this a very simple process. The geographic location of an employee is no longer a problem or the device used.
There is no need to be connected to a physical office anymore; All calls can be made and received using an application on your laptop, smartphone, tablet or simply from a Web browser.
Users can make a call from any place while the office number is displayed, still benefit from real-time analysis, signaling and call recording if its.
No matter where, when or how your staff works you will be able to give them a complete UC platform that is part of their core business system, working exactly the same way as if they were in the office.
If a staff member leaves the business, they can simply ‘ disable ‘ their access from the Control Panel in an instant, eliminating their access through all devices.
Low cost, no quality
The general rule is that costs cannot be reduced without reducing quality. While this is true, it is not always the case with modern technology.
Hosted communications are revolutionating the industry. The traditional way to generate revenue with hardware, installation and configuration in place, as well as continuous lines and call charges, etc… It’s not the way to go anymore. Cloud solutions often provide free calls by eliminating the need for multiple lines and hardware.
The elimination of costly costs of ISDN/PSTN calls, mobile telephony and landline, maintenance costs, SIP trunk, overhead, etc. and the delivery of the communication platform at a fixed monthly cost is the future.
No initial cost
Traditionally, there have been great initial costs for companies to implement a new communication platform. However, when you choose the appropriate host provider, the entire solution will be delivered as “service” without initial costs, including all hardware, training, and installation.
It is usually possible for a company to benefit from a new cutting-edge solution, while also saving on current costs.